END-USER SUPPORT
End-User Support© is an Outsourced Help Desk service that gives an organization visibility around mobility issues their end-users are experiencing while preventing these users from contacting the internal IT department.
Monitor Process & Progress
With increased visibility, end-users manage their own issues as administrators monitor resolutions
End-User Initiated & Owned
Accountability is shifted to end-users through a chat-like experience at the device level
Reduce the Support Burden
By augmenting existing teams, resources are freed up to focus on other opportunities to strengthen the business
interactive & automated
End-user Self-Service
With end-user ticket submission directly through the mobile app, employees are able to self-manage issues, view all tickets, receive alerts as their issues advance, and connect through a chat-like experience
Step-By-Step Solutions
Resolve issues faster with pre-configured notes displayed right through the console
Process Triggering Ticket types
Through the mobile app, end-users are able to trigger processes such as roaming package applications and requests for new phones
Team ready console
Intuitive Console
Through an intuitive console, support tickets and tasks are displayed with overall health scores, priority indicators, and grouped data
Procurement funnel
Streamline a process of multiple stakeholders, approvals, backorders, shipping, staging, and allocation through one system
END User HElp Desk
Call Centre
End user employees are given effective customer service for any mobile device incident types, multi-carrier procurement & fulfillment.