END-USER SUPPORT

End-User Support© is an Outsourced Help Desk service that gives an organization visibility around mobility issues their end-users are experiencing while preventing these users from contacting the internal IT department. 

 

Monitor Process & Progress

With increased visibility, end-users manage their own issues as administrators monitor resolutions


End-User Initiated & Owned

Accountability is shifted to end-users through a chat-like experience at the device level


Reduce the Support Burden

By augmenting existing teams, resources are freed up to focus on other opportunities to strengthen the business

 
 
 

interactive & automated

End-user Self-Service

With end-user ticket submission directly through the mobile app, employees are able to self-manage issues, view all tickets, receive alerts as their issues advance, and connect through a chat-like experience 

Step-By-Step Solutions

Resolve issues faster with pre-configured notes displayed right through the console

 

Process Triggering Ticket types 

Through the mobile app, end-users are able to trigger processes such as roaming package applications and requests for new phones

 
 
 
 

Team ready console

Intuitive Console

Through an intuitive console, support tickets and tasks are displayed with overall health scores, priority indicators, and grouped data

 

Procurement funnel

Streamline a process of multiple stakeholders, approvals, backorders, shipping, staging, and allocation through one system

 
 
 

END User HElp Desk

Call Centre

End user employees are given effective customer service for any mobile device incident types, multi-carrier procurement & fulfillment.